Live “the Lepelco Experience”!
One of our greatest prides is the impressive proportion of customers that trust us with their business year after year. We believe that we owe such loyalty to the quality of our products and our services, and especially to the competence and professionalism of our employees.
Beyond all this, Groupe Lepelco differentiates itself through a true commitment on behalf of each and every team member to offer service with “a little something more”. We summarize our commitment in “Groupe Lepelco’s Ten Rules for Great Service”!
Lepelco’s Ten Service Rules
- I greet my customer at the reception with a smile!
- At the beginning of our meeting, I explain the different stages we will go through together
- At the end of our meeting, I walk my customer back to the reception, with a smile.
- I thank the customer for trusting Groupe Lepelco and l invite her/him to contact me at any time if he/she needs anything.
- If ever I make a mistake, I admit it straight off.
- If I make a mistake, I offer to make up for it in a way that’s fair for all involved.
- If I cannot answer a customer’s request or question right off, I offer to contact with an answer whenever suits her/him best.
- I always return my calls before leaving the office.
- I work at always finding the products that are the best fit for the client’s specific needs.
- I maintain ongoing contact with clients to ensure that Groupe Lepelco always offers them products that are tailored to their needs.
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