Our Commitment is Unique in the Industry!

Our mission, at Groupe Lepelco, is to provide you with the best available services and insurance products on the market. One example is our Commitment to Satisfaction when you buy a personal insurance policy.

1. When you make a claim for a loss covered by your insurance policy, we promise to:

•  Contact you within 24 hours
•  Make you the best settlement offer possible under the circumstances, without your having to haggle over it  

2. The claims adjuster will clarify a number of important points with you, including:

•  The coverage your insurance policy provides
•  Emergency measures to take, for example, in case of a theft or water damage
•  Courtesy car privileges
•  Accommodation procedures, if applicable

The claims adjuster can also help you choose a reputable body shop, car dealership, renovator, contractor or other goods or services providers in your area.

3. Should your vehicle be declared a total loss, you may choose to either:

•  Receive compensation based on the total loss; or
•  Have your vehicle repaired (if it is considered safe and if the cost of the repair does not exceed the value of the vehicle)

4. If you are not satisfied, all you have to do is file a complaint with our office.

Now you know why we say our commitment is unique!

Looking for advice? Ask a professional!